Frequently Asked Questions

General

How long does provisioning take?

Usually under 30 seconds after a successful Stripe payment. The invoice.paid webhook triggers provisioning immediately. If your agent is still provisioning after 2 minutes, contact support.

Can I change my agent’s system prompt after deployment?

Not yet — prompt changes require reprovisioning. This feature is on the roadmap. For now, you can cancel and re-subscribe with a custom prompt via the onboarding form.

Can I have multiple agents?

Yes. Each agent has its own subscription, credentials, and configuration. Click + Deploy New on the Dashboard to add more.

Billing

What happens if my payment fails?

Stripe will retry the payment according to your plan’s retry schedule. If all retries fail, the subscription is cancelled and the agent will no longer respond to chat requests. Your data is retained for 30 days.

Can I cancel at any time?

Yes. Cancel via the Stripe customer portal (link coming soon) or contact support. Your agent remains active until the end of the current billing period.

Do you offer refunds?

We offer a pro-rated refund within the first 48 hours if provisioning failed on our end. Contact support with your Agent ID.

Technical

Which AI models are used?

  • WhatsApp & Brain: llama3-70b-instruct (Meta, hosted on Gradient AI)
  • Web Lead: mistral-7b-instruct (Mistral AI, hosted on Gradient AI)

Is my data stored?

Conversation history is managed by the Gradient AI platform, not by Megabyte Island. We store only your agent metadata (type, status, encrypted access key) and your account information.

Where are the agents hosted?

All AI infrastructure runs on Gradient AI. Megabyte Island’s backend is hosted natively (no Docker) and managed with PM2/Systemd.

Is the access key ever logged?

No. The raw access key is encrypted with AES-256-GCM immediately after provisioning and is only decrypted momentarily in memory when you request it from the Dashboard or the chat proxy. It is never written to logs, consoles, or third-party services.

Support

How do I get help?

Open the chat widget on this page or email support@megabyteisland.com. Include your Agent ID (visible on your Dashboard card) in all support requests.